Sherpa Management Services UK Limited (Sherpa) has ceased to provide advice and support services as of May 1, 2020.
Please be assured that this will have no impact on your policy. Your policy was issued and underwritten by Scottish Friendly Assurance Society Limited (Scottish Friendly) and Certua Protect Limited (Certua), a subsidiary company of Certua Group Limited. Certua will continue the administration, servicing, and collection of premiums for your policy.
Please note that there is no change to your Policy number, cover, or the terms and conditions of your Policy.
For all your servicing requirements, complaints or information about your Policy you can contact Certua between the hours of 9am to 5pm Monday to Friday, using the following information.
- Help Desk: +44 (0)20 3962 0003
- Client Services email: firstname.lastname@example.org
- Direct Debit Support email: email@example.com
For claims there is no change; any notification regarding claims should be directed to Scottish Friendly. Information for how to make a claim can be found in your Key Facts Document.
If you have any questions about this information, please contact Certua by phone or email and they will be happy to help you.